Terms & Conditions

Last updated: May 10th 2024.

COURSE BOOKING:

Your initial booking confirms the date and time of your driving course and will be confirmed in writing by Go Intensives Ltd (the company). Your course deposit of £299  Deposit see conditions on cancellations) You may cancel your booking within 14 working days of receiving confirmation by email to: gointensives@gmail.com.  Please note that emails are only received during office hours, i.e., Monday to Friday 9am – 5pm. For this cancellation policy to apply to courses booked to start within 21 working days, Go Intensives must receive your agreement to confirm the booking.

OUR INSTRUCTORS:

GO INTENSIVE Instructors are all self employed all monies paid to them is the property of the instructor not  Go Intensives the driving school.

View Synonyms and Definitions
DELIVERY:

Go Intensives Norwich courses are held over four or five consecutive days You will receive one-to-one driving tuition with a DVSA approved car instructor. The Theory Training is provided to you via recorded seminars which you can access through your booking confirmation. The one-to-one driving sessions will start and finish anytime between 8am to 5pm at your chosen pick up location.

Attendees are responsible for their own transportation to and from these locations each day, ensuring that they arrive punctually. Any time lost by attendees arriving late, leaving early or missing days will not be refunded or made up by additional hours in lieu.

Prior to course commencement, attendees are required to ensure that they are licensed appropriately to drive the tuition vehicle and able to read a number plate at a distance of 20.5 metres, with or without corrective aids. If a female instructor has been requested, we will do our utmost to fulfil this request, but it cannot be guaranteed.

TRAINING:

DVSA qualified instructors, using DVSA guidelines, deliver all course content. The course aims to give pupils a sound knowledge of the DVSA ‘learning to drive’ syllabus and aim to achieve DVSA test standard. 5 day Intensives Norwich does not guarantee that a pupil will achieve the standard required to pass a driving test upon completion of the course. Reaching the requisite standard is directly related to the pupil’s ability. Details of the standards required by the DVSA are published on their website. In the case of standards not being attained, further training can be arranged between pupil and instructor.

THEORY TEST:
Go Intensives Norwich includes a pre-booked DVSA theory test, usually taken on the final day of your course, i.e. Friday. We will communicate the exact details of its time and date on the first day of your course. Please visit the Driver and Vehicle Standards Agency website to familiarize yourself with the terms and conditions of this test, which you will be expected to abide by. You must bring your plastic UK Provisional Driving Licence card to the test.
FREE THEORY RE-TRAINING:
If in the unlikely event you should fail your theory test customers are encouraged to take full advantage of our recorded webinars to refresh their knowledge before they attempt their next theory test
DRIVING TEST:

A driving test can only be applied for once the theory test has been passed. A car is not supplied by the DVSA for use during the test. Your relevant instructor will take you for your driving test appointment as long as he/she is available and will charge you his normal hourly rate.  Your instructor reserves the right to withdraw the use of his/her car should he/she believe that the driver poses a risk to it or the public. In this instance, we’ll provide the driver sufficient notice for an alternative to be arranged or the test cancelled without incurring the loss of their test fee.

DATA PROTECTION:
Go Intensives Norwich own privacy policy can be found here.
COMPLAINTS PROCEDURE:
Complaints about Go Intensives Norwich or their instructors should be communicated initially via e-mail, during our normal office hours. Complaints will be recorded in writing and dealt with within five working days. Any complaints should be directed to us at the earliest possible opportunity in order that they may be resolved efficiently, and we must be given every opportunity to do so in a timely manner, i.e., whilst you are still undertaking the course. If required, we can discuss your progress with a third party, for example your parents, however in line with GDPR legislation, we cannot do so without your written permission.
The above terms do not limit Go Intensives Norwich liability, resulting from negligence, nor do they affect statutory consumer rights.Office: Go Intensives Norwich, 94 St Faiths Lane Norwich NR1 1NE